Q1: Are you a factory or trading company?
We are a factory . We can promise you a short lead time and best price if you purchase our machine. We also have our own trading department.
Q2: How does the factory ensure products quality?
With Nearly 16 years experience in manufacturing wire straightening rollers, we have our own technology develop department and testing department.
Quality is the first priority. We have strict purchasing system to ensure the quality of spare parts. We have experienced workers to assemble and test machine.
Q3:How about your after-sale service?
We have a professional technology supporting team for your timely services. You can get the help you need in time by telephone, webcam, online chat (Google talk, Facebook, Skype). Please contact us once the machine has any problem. Best service will be offered.
Q4: What are your payment terms?
100%TT or prepaid 50% , balance 50% before shipping.
Q5: How can I get my order? How can I know you sent the goods?
We will send the goods by UPS, DHL, FedEx or sea shipment. After we sent the goods, we will give you the tracking number or other relative files for checking.
Q6 : Will you send the installed machine or machine parts?
We will install the machine and test the machine before delivery. And the machine can be used directly after receiving the machine.
Q7: Will you provide operation guidance for us?
We will send the instruction book with the machine and send you a video about how to operate the machine.
Q8 : How long is the warranty period?
12 months warranty, we will send you free spare parts by air within one week if there are any quality problems.